As a Practice, we aim to provide you with a professional, efficient and caring service. If you feel unhappy about any aspect of your care, please talk to us so we can put matters right. The Practice does have an official in-house complaints procedure, please ask at reception for a complaints form or ask to speak to the Practice Manager.
Compliments and suggestions are always welcome.
If you are unhappy with the outcome of your in-house complaint then you can contact the Putting Things Right Team
at Aneurin Bevan University Health Board who will investigate your complaint further. Their web address is www.puttingthingsright.wales.nhs.uk
If you feel you would like help or advice regarding a complaint, you may contact:-
Gwent Community Health Council
Llantarnam Business Park
Tel:- 01495 740555
The practice welcomes any suggestions to improve our services to you. Please send your suggestions to Mrs J. Price, Practice Manager or via e-mail.