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Tredegar Health Centre

01495 722530

Cookies and privacy policy

This website uses cookies.

A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you accesses certain websites.

Cookies allow a website to recognise a user’s device.

Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.

We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.

What can I do to manage cookies on my devices?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

If you are concerned about cookies and would like to ask further questions please do not hesitate to write to our website developers – support@gpsurgery.net

 

How we hold, process and protect personal information about you?

Privacy Notice

Tredegar Health Centre and Aneurin Bevan University Health Board are committed to protecting your information. This notice explains how your personal information is processed and for what purposes it is held. Aneurin Bevan University Health Board is classed as a Data Controller for the purposes of data protection and our registration number in the Data Protection Public Register is Z1888319. Our Data Protection Officer can be contacted on telephone numbers 01495 765019 / 01495 765326 or email address DPO.ABB@wales.nhs.uk

Why do we collect your information?

Healthcare professionals who provide you with care, maintain records about your health and any treatment or care you receive. These records help our staff to provide you with the best possible healthcare.

What information do we hold and where does it come from?

The Health Board holds and records information about you including: –

  • Personal identifiers and demographic information consisting of such things as your name, date of birth, title, gender
  • Your family, spouse and partner details
  • Your contact details including postal addresses, email addresses and telephone numbers
  • Any contact the Surgery has with you such as appointments, clinic visits, emergency appointments etc.
  • Notes and reports about your health
  • Details about your treatment and care, including medication
  • Results of investigations such as laboratory tests, x-rays etc.
  • Relevant information from other health and social care professionals, relatives or those who care for you

How do we keep your information confidential?

  • Training – staff are trained to understand their duty of confidentiality and their responsibilities regarding the security of information both on our premises and when out in the community.
  • Audit trails – we will keep a record of anyone who has accessed your health record or added to your record.
  • Records Management – all healthcare records are stored confidentially and in secure locations.
  • Computer Controls – We have complex security controls to ensure our computers cannot be accessed by those not authorised to do so – such as hackers

How do we use your Information?

To ensure you receive the best possible care your records are used to provide staff with details about your health, care and treatment and what is needed for your future progress or health management. We will also use your information to monitor the quality of the service provided and to protect the health of the public (for example, where we can see a measles outbreak). We will also use your information to help us manage the NHS and for statistical purposes, and sometimes your information may be used for research purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

We are committed to protecting your privacy and will only use information collected in accordance with the law and standards of work such as: –

  • Data Protection Act
  • General Data Protection Regulations
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health & Social Care Act 2012
  • NHS Code of Confidentiality, Information Security and Records Management

Every member of staff who works for the NHS has a legal obligation to keep information about you confidential and secure. There are times when it is appropriate to share information about you and your healthcare with others such as, Consultants, Therapists and Social Care. The need to share relevant information is to help us work together for your benefit. Where we have a contract in place, it may be necessary to share your information with third parties such as oxygen suppliers and voluntary organisations. There may also be exceptional circumstances where your information is disclosed particularly in life or death situations or where the law requires information to be disclosed.  

We will use the information provided to us such as email address, telephone number, postal address to contact you by means of letter, email, text message etc.

Data Retention

We will hold your data in accordance with the law and the Health Board has a Retention Schedule detailing the length of time we hold your records. This is available to view on our website www.wales.nhs.uk

Your rights

As part of the Data Protection Act you have a number of rights including:

  • Being able to request access to view or to obtain copies of what information the Health Board holds about you. This is known as a Subject Access Request.
  • You also have the right to have information about you amended should it be inaccurate.

Should you wish to make a Subject Access Request or have you information amended, please check our website for details http://www.wales.nhs.uk

Should you have any concerns about how your information is managed within the Health Board please contact the Data Protection Officer. If you believe your information is being viewed, used or disclosed inappropriately please check our website about how you can complain or request an investigation. http://www.wales.nhs.uk

Contact:

Should you have any queries, please contact the Data Protection Officer on: –

Telephone numbers: 01495 765019 / 01495 765326 or email address: DPO.ABB@wales.nhs.uk

This person is your point of contact for any concerns regarding the use of your information.

If you are still unhappy following a review by the Data Protection Officer you can then contact the Information Commissioners Office (ICO) via their website (http://www.ico.org.uk)